*While it isn't impossible for this to occur, please note that it is very rare. We work very hard to test everything before selling a product. In most cases where people blame us for a problem, we find no problem with the product itself, and end up wasting significant time testing. Additionally, issues with downloading are rarely caused by anything on our end. Read our support section before assuming we are at fault.
We don't provide support for anything not listed under "What We Support." We only issue refunds for these support requests. Note that if we issue a refund, you won't be allowed to order again. The refund also revokes your license to use the product you purchased. If you receive a refund, you need to delete the files and stop using the product.
We believe the best customer service comes from preventing problems before they occur. We have done this well enough that most of the few support requests we still receive are coming from people who don't read support materials, don't respect support limitations, etc. Far less than 1% of our customers ever request support. Because of this, we have adopted a strict support policy to allow us to focus on expanding our network of sites and creating more printables.
Email us at firstname.lastname@example.org for assistance. Before contacting us, please make sure you have read the information on this page. We don't make exceptions to our support policies if you choose to not read or respect them.
We usually reply within a few hours if you contact us during US business hours.
Doing anything listed above will result in you being refunded and not receiving support. See details under "Refund Policy" on this page.